Privacy Notice


Our Privacy Notice

This privacy notice explains what data Luss Smokehouse holds about you through our website and how to protect it. 

Who is the Data Owner

The Data Controller is 'us', in other words, Luss Smokehouse. The only companies we share your data with (name, address and phone number) is our delivery courier and Mail Chimp. 

What Data is Collected 

We collect the following Data from you whilst you are shopping on our website:

  • Any conversations we have with you either through our email form or on social media 
  • Details of any reviews you leave or complaints you make
  • Details of the products you purchase
  • Web pages you visit 
  • Items viewed or added to your basket

When you then choose to place an order, we have to collect the following information: 

  • Full Name
  • Email Address
  • Billing and Shipping Address
  • Contact Number

How we Collect Data

We only collect your data when: 
  • You complete a purchase on our website
  • You create an account with us
  • You subscribe to our mailing list
  • You contact us via our email query form or on social media

Where Your Data is Stored

We store Data under our Shopify Account System and in a Mail Chimp database - both websites are extremely secure and protected. You can ask us at any time to delete the data or change any incorrect data by giving us a phone on 01436 860 345 or dropping us an email to kirstin@luss-smokehouse.com, or you can click 'unsubscribe' at the bottom of our marketing emails. 

How Long Will We Store Your Data

Data will be stored for as long as is necessary for the purpose.

 

How is the Data Protected

We want you to be reassured that your data is kept safe, that's why our website uses 'https' technology, meaning that all transactions are secure, protected and trusted. All data sent to our server is encrypted i.e. email address, password and payment card information. 

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law or have your permission.

Third Parties

We use a third party service called Google Analytics to better improve our website and your customer experience, by providing us with information regarding the traffic into our website. The Data is stored in Google's system in the United States and is not shared with anyone else other than us. 

Cookies 

We use cookies on our website. Cookies are text files (not programmes) that hold two pieces of information: our website name and your unique ID i.e. your name. This is so that our website can remember you and your account details for next time you shop with us to make the checkout process simple and quicker.

These cookies allow us to match our products with your preferred interests shown to us by your purchasing habits on our website, again, to better your experience with our site. 

You have the option to accept or decline cookies by modifying the settings in your browser or by answering the question in the popup of the website when you first visit. 

Email Marketing 

When you create an account with us or purchase something off our website, you can choose whether you want to be contacted by us with our newsletter or any other marketing emails. If you change your mind, you have the option to opt out at any time. 

Legal Compliance

We may need to collect and process your data if required by the law.

Contact Details 

If you have any questions regarding this privacy policy, please do not hesitate to call us on 01436 860 345 or drop us an email at orders@luss-smokehouse.com.

This notice was last updated on 09/10/2018. Please note, Luss Smokehouse has the right to change this notice at any time.